Accor Hotels Sydney Olympic Park forms part of the most unique entertainment and Hotel precinct in NSW.

Home to the newly named Accor Stadium, our precinct is home to major sporting, music and entertainment events. 

Be in the heart of it all by joining our Front Office team of our Pullman Hotel! 

Our passion? Service and achievement beyond limits. Our promise? Recognise each person's value, the talent they bring to the group and to make them a proactive part of their own development.

Reporting to the Front Office Manager, our Guest Service Agents are primarily responsible for providing welcoming and efficient service for our Guest’s registration and departure.

What does a Guest Service Agent's role entail?

• Provide quality service to our Guests, responding to requests promptly, efficiently and courteously during their check in, check out and throughout their stay. 
• Maintain accurate Guest accounts, ensuring all charges are accurate and posted in a timely manner.
• Attend to incoming calls via the switchboard in a professional and polite manner.
• Maintain strict security procedures, ensuring Guest confidentiality and safety.

What are we looking for? 

• Experience in a similar role or environment, preferably in luxury hotels.
• Demonstrated ability to ‘surprise’ our guests.
• Confidence and the ability to approach people to initiate conversations.
• Sound knowledge of the local area, showcased with confident abilities in recommending experiences as required.
• Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
• Experience in a Front Office role with Opera is highly desired.
• Unlimited work rights in Australia.

Above all else you will strive to excel in your field as you demonstrate the ability to act as a true ambassador for our Hotel.
 

You will be joining a fun, experienced and passionate workplace positioned in a precinct delivering world-class entertainment. We will provide you with uniform, career development opportunities and worldwide discounts in over 100 countries and access to discounts with our numerous partners.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.