About Us: 

Live the French way – join Sofitel Noosa Pacific Resort today! 

We are proudly one of Australia’s leading resort 5 star resorts. With 176 rooms. Our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.

 

About the Role: 

As one of the first points of contact for our guests, our exceptional team of Guest Service Agents provide a hearty welcome for a memorable experience for our guests with their friendly, courteous and efficient service.

In this role, you will assist with room inquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved. You will need to be across the Hotel’s facilities and services, including; hotel packages & specials and build rapport with both new and regular guests by maximising the use of guest history.

This position offers flexible working hours across seven days - including morning and evening shifts, shift loadings and penalty rates apply! We are looking for someone with a "can-do" attitude who is friendly and outgoing.

Duties & Responsibilities: 

This is an active front of house position involving:

• Ensure a very high level of customer service is constantly maintained
• Recognising and welcoming regular guests
• Providing a personalised service and experience for our guests
• Perform accurate and efficient guest check-in and check- out
• Update and maintain accurate guest details
• Assist with reservation inquiries
• Effectively liaise with other departments to ensure required tasks are completed
• Maintain good communication and work relationships in all hotel areas

 

Requirements: 

• Previous experience in a Front Office or Reservations role
• Strong interpersonal and phone mannerism
• A passion for sales and promotion
• Ability to multitask whilst ensuring exceptional attention to detail
• High level of creativity with local knowledge
• Exceptional communication and customer service skills
• Flexibility to work various shifts including week-ends, nights and public holidays
• Immaculate presentation and grooming standards

 

Our Benefits:

We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide! 

• Work Your Way with flexible working arrangements
• FREE Daily Continental Breakfast
• FREE Onsite Parking
• FREE Fortnightly Lunches
• Chocolate/ Lolly and Chip drops, (twice daily)
• Industry-renowned Accor Hotels Academy Professional Training and Development
• Be part of a global team of hospitality professionals
• Rewarding work environment with a dedicated Leadership team
• Work, travel and promotion opportunities across the Accor Brand
• Discounts on worldwide accommodation and discounted food & beverage
• 6 weeks free Accommodation, to assist with relocation (If applicable)  

If you are looking to further your career in a luxury hotel, apply today!

 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

ACCOR is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.