The Company & Hotel

We are ‘relentlessly guest obsessed’ at AccorHotels. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible.

Novotel Sydney Airport hotel features 271 accommodation rooms, a 150 seat a la carte and buffet Restaurant, a Lobby Bar & 11 Conference rooms attracting a wide range of leisure, corporate, and conference guests. As a busy hotel just outside of the International Airport, we have the luxury of being surrounded by the greenery of Cahill Park and Kogarah Golf Course, just along the Cooks River.

What we Offer

#itsgoodtobeus – Oh, yes it is! We live and breathe by our four principles

1. People Crave Belonging
2. People Want the Real Deal
3. Every Person has a Story
4. People Hate to be Wrong

You will have the opportunity to build your skills and expertise to reach your potential and personal goals. We also provide full laundered uniforms, duty meals, staff parking, benefits and discounts in over 100 countries with Accor as well as access to a number of benefits with our partners.

The Role

We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay. This is a split role where you will spend your week between the Front Office and Reservations departments. 

In this role you will:

• Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out throughout their stay
• Assisting guests with requests and memorable experiences by sharing your hotel and local knowledge
• Managing guest room booking enquiries, matching guest needs with hotel room types and rates.

What we are looking for

If this role interests you and you can demonstrate that you have:

• A true desire to work with people and create human connections
• An ability to ask the right questions and listen intently to gather enough information to solve problems, resolve complaints and create those Heartist Moments.
• A professional appearance and demeanour that will represent our brand well
• Have a curious mindset to be able to spot tiny frustrations, seemingly insignificant needs, and the times that service could be even better for our guests.
• Flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.

We want to hear from you!

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.