Guest Service Agent

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. You will be the face of the hotel, the key point of contact for guests arriving and departing the hotel, liaising with guests and ensuring an exceptional level of luxury experience for our guests at all times!  

The ideal candidate will be energetic, self-motivated, have attention to detail, experience customer service and have a passion for creating exceptional service experiences. A key to success in this position is ensuring an amazing experience for guests and the safety and security of the property.

What you will be doing:

• Engage with our guests on check in, check out and during their stay through reception and concierge duties
• Handle guest concerns efficiently to guarantee memorable moments for our guests
• Assist in providing recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.

What we want from you:

• An enthusiastic approach, excellent attention to detail and superior customer service skills 
• Strong communication skills, both verbally and written
• Friendly personality paired with professionalism and a high standard of personal presentation
• Open Manual Driver’s license
• Ability to work varied shifts from early mornings to late evenings, including weekends.

What is in it for you:

• Work in a luxury hospitality environment with a dynamic and professional Front Office team 
• Grow your career with Accor, a company that values people and loyalty
• A Heartist benefit card offering discounts in Accor properties worldwide
• Learning programs through our Accor Academy
• Close proximity to Central Station for public transport and discounted car parking. 

Who are we:

The Sofitel Brisbane Central is centrally located within the heart of Brisbane City. The hotel’s 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane’s best accommodation experiences. The hotel features a number of exquisite and extravagant food & beverage outlets, two fitness centres, a Day Spa and fully flexible event spaces for up to 1100 delegates.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.