Guest Service Agent (Reception)
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Novotel Melbourne Glen Waverley is a successful 4.5 star hotel comprising 200 guest rooms, restaurant/bar &  conference facilities, situated in a bustling business district and at the gateway of the Dandenong Ranges.

What is in it for you:

• Training & development within an experienced team environment
• Career opportunities within our hotel and/or the Accor Group
• Worldwide Accor Hotel accommodation discounts, free on-site car parking, yearly free 1 night’s accommodation plus more

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional servic
• Professionally greet all guests that attend to the hotel, including visitors to our conference & events and Urban Citizen Restaurant & Bar.
• Effectively manage all guest requests  whilst ensuring a smooth running of reception.
• Promote and drive Accor’s loyalty programs.
• Manage guest accounts, check-ins, check-outs and reservation calls.
• High focus on Accor Loyalty guests and VIP’s.

Your experience and skills include:

• High level of attention to detail, ensuring accuracy.
• Ability to actively attend to all types of guest feedback.
• Excellent communication skills.
• Ability to multi-task.
• Ability to be hands on.
• Previous experience with Opera PMS, an advantage.
• Previous experience in customer service essential, preferably in a similar setting.
• Be available to work a rotating 7 day roster, including weekends and public holidays

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.