Guest Service Associate - F&B
AccorHyderabadUpdate time: September 27,2022
Job Description

Primary Responsibilities 
•    Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
•    Welcome the guests by greeting them as per the standards.
•    Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management

Operational Management
•    Responsible for set up of all operating equipment’s and ensure to inspect linen, and condiments before the service.
•    Ensure to be familiar with all dishes on the menu.
•    Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
•    In the absence of the Food & Beverage Supervisor ensure to take guest orders, advice guests on specials menu options.
•    Ensure to be familiar with the property lay out, fire exits and elevator locations.
•    Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Supervisor.
•    Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Knowledge and Experience

•    Secondary / High school education / Hotel Management Degree
•    Additional certification(s) in Food & Beverage will be an advantage
•    Good reading, writing and oral proficiency in English language
•    Ability to speak other languages and basic understanding of local languages will be an advantage
•    No experience is required 

Competencies

•    Good communication and customer contact skills
•    Service oriented with an eye for details
•    Ability to work effectively and contribute in a team 
•    Self-motivated and energetic
•    Must be well-presented and professionally groomed at all times
 

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