Guest Service Associate - Housekeeping
AccorHyderabadUpdate time: April 14,2022
Job Description

Primary Responsibilities 

•    Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
•    Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
•    Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
•    Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

Operational Management

•    Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping.
•    Ensure to report to work on time and according to posted schedule.
•    Ensure to daily change soiled linens on beds and remake beds.
•    Strictly follow the lost and found procedures.
•    Ensure floor pantries and corridors & fire exits are as per the standards.
•    Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
•    No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
•    Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
•    Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.


Knowledge and Experience
•    Diploma in Tourism / Hospitality Management 
•    Fresher or Minimum 6 months to 1 year of relevant experience
•    Excellent reading, writing and oral proficiency in English language
•    Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies
•    Service oriented with an eye for details
•    Ability to work effectively and contribute in a team 
•    Self-motivated and energetic
•    Must be well-presented and professionally groomed at all times
 

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