Prime Function:

• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide high level of service standards.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping.
• Ensure to report to work on time and according to posted schedule.
• Ensure to daily change soiled linens on beds and remake beds.
• Strictly follow the lost and found procedures.
• Ensure floor pantries and corridors & fire exits are as per the standards.
• Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
• No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
• Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
• Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.
• Report any malfunctioning of room equipment to the Housekeeper.
• To abide by the mission statement of the hotel and of the department.
• Ensure to take the responsibility for master keys of the assigned rooms.
• Report any loss or damage to the Floor Supervisor.
• Ensure to perform the following duties in the Public Area:

• To dust furniture, fixtures and fittings
• Vacuum the carpet.
• Scrub, wash and clean the floor
• Clean and arrange the equipment furniture as prescribed
• Dust and clean light fittings