Job Title:

The Guest Service Center Agent is responsible for dealing with guest requests and complaints in a pleasant, charming and professional manner to both internal and external guests. Under the general guidance of the Guest Service Centre Manager - the agent’s tasks are to provide a prompt and satisfactory resolution of any enquiry, request, problem or complaint from internal and external guests of the hotel.

What you will be doing:

• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board or PBX switchboard operations.
• Knows what action to take when an emergency call is required.
• Assists in reporting telephone equipment or service complaints and problems.
• Trains or assists with training new telephone operators in performance of job duties.
• To be fully aware of and adhere of health and safety, fire and bomb threat procedures.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Discounted Food & Beverage

Your experience and skills include:

• A suitable degree in Hospitality Management or any relevant field.
• 1 year experience in Rooms or related professional area within a luxury hotel
• English language is a must 
• GSCA’s are extremely well groomed, natural and charming, very friendly and always professional

Your team and working environment:

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

https://careers.accor.com/   

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS