Sofitel Melbourne On Collins is a luxury hotel in the heart of Melbourne. We are renowned for our friendly service and caring staff. We are looking for someone to fill a role that plays a very important part in looking after our guests.  

A Guest Service Agent - Communications is there to assist the guest with all of their enquiries. The guests call and then you put them in touch with the correct person who can assist them. As a Guest Service Agent you get to know everything about the hotel. It is a good place to start if you are looking for a career in a Hotel. 

Working as part of the busy communication hub, you will be responsible for coordinating the flow of phone calls, mail and communication throughout the hotel. The successful candidate will have exceptional communication skills and a smile that can be heard through the phone. You will have a genuine desire to help people and will do it with a smile. Your role is ‘hands-on’, working as part of a team of hospitality professionals, providing service from the heart and helping to make our guests feel welcomed and valued.

MY KEY RESPONSIBILITIES:

• Responding to all incoming calls (both internal and external) and dispatching as required
• Providing outstanding guest service over the phone and via email and mail
• Promoting the hotel’s services and products
• Taking restaurant and special event reservations 
• Completing wake-up calls
• Communicating with a diverse range of people in a professional manner
• Ensuring all in house entertainment is played/screened according to schedule
• Maintaining guest histories and profiles

THE SKILLS AND ATTRIBUTES I MUST POSSESS:

• Exceptional communication skills both written and verbal
• The ability to remain calm in high pressure situations
• Demonstrated versatility in responding to guest requests
• Minimum 6 months’ experience in a luxury hotel environment

    
WHAT’S IN IT FOR ME:

• Lateral and developmental growth opportunity
• Exposure and experience in a fast paced environment
• Access to Accor ALL Heartist staff discounts
• Uniform and laundering of work attire provided

If this sound like the opporunity for you, don't hesitate and apply today!

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.