• Assists and supports all Guest Experience initiatives at the property.
协助及支持酒店所有宾客体验项目及方案。
• Supports GM in driving a guest centric culture in the hotel and create awareness and understanding among all Ambassadors on the importance of guest relation.
支持总经理在酒店推行以服务客人为中心的理念，让所有员工理解并提高意识认识到宾客关系的重要性。
• Represents Guest Experience / be the voice of the guest daily at the Friday morning briefing with updates and highlights points for improvement and guest praise.
每周五早会分享最新的宾客关系/宾客之声的内容，并强调需要改进的地方以及分享宾客对酒店的表扬。
• Champion the internal communication of guest relation related matters and updates to all Ambassadors in the hotel
支持所有与宾客关系相关的内部沟通，进而提高大使在店的体验
• Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback
直接与客人沟通以获得客人反馈，并寻找更多新的途径来获取住店客人的反馈。
• Works in partnership with all relevant external partners to ensure external training is conducted where applicable, e.g. HOTSOS, VOG Trust You, Diversey, Signature.
建立与所有外部伙伴的合作关系，以适用外部培训，例如：信息发布系统，客人之声，签名等等
• Reviews and communicates best practices implemented in other LUB hotels, follow-up on implementation at the property when relevant
将其他奢华品牌酒店中好的范例进行回顾及分享，在本酒店中进行分析并借鉴执行。
• Ensure adherence to the attached task list which provides a framework to the Guest Experience Manager’s role，especially for the foreigner relation.
确保遵守作为宾客关系经理角色框架的附加工作职责，加强对外籍宾客的关系服务。