We are looking for a Front Office Team Member to join the team at Novotel Cardiff Centre

This is what your main role will be (list non-exhaustive) :

Duties

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
•  Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
•  Attend to other duties as requested by Management and Supervisors

• customer service orientation

• attention to detail and accuracy

• ability to multitask and prioritize

• effective verbal and written communication skills

• ability to handle stress and stay calm under pressure

• conflict resolution skills

• flexible regarding work schedules

• Pension Scheme

• A Discount Card to be used in Accor Hotels Worldwide

• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)

• Training & Development

• Additional holidays with service

• International Development Opportunities

• And more: recommend a friend scheme; Employee Advisory Service