Job no: 504102
Employment type Full time
Property / Office: Mandarin Oriental, Macau
Location: Macau, China
Department: Front Office, Rooms, Non-Management (Entry)

Duties and Responsibilities

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• Greet and escort guests promptly to their rooms
• Handle cash drawer properly as outlined in the MOHG Controller’s manual
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
• Demonstrate teamwork by cooperating with and assisting colleagues as needed
• Address special guest preferences recorded in guest history profiles
• Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
• Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
• Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
• Communicate clearly with the Night Auditor and Accounts Department
• Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
• Perform assistance to guests in any area of the hotel.
• Perform any other reasonable duties as required by the Front Office Manager
• Perform any tasks as assigned by the Management
• Perform Night Shifts
• To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit