Guest Services Agent (Concierge) 
You are passionate about creating exceptional experiences for our guests and providing personalized service. As concierge at Fairmont Hotel Vancouver you create memorable moments for our guests and connect them to the luxury experiences, city history & treat every guest as a unique individual. Join us this summer at Fairmont Hotel Vancouver and grow your career with us!

Our Culture & Benefits:

• An inclusive, empowering, and positive company culture where we place people at the heart of everything we do
• The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place
• A competitive rate starting at $20.92 per hour (plus gratuities) increasing to $26.15 after successful completion of probationary period
• A travel reimbursement program for a TransLink monthly pass
• An extensive benefits package including medical, dental, vision, life and disability insurance
• A company-matched pension plan and ability to enroll in the ACCOR Group Registered Retirement Savings Plan (GRSP)
• Bi-annual increases and the opportunity to learn, grow and develop your talent within Accor
• A complimentary meal during your shift through our Colleague Dining Program
• Up to 30+ days of paid vacation earned each calendar year and increasing with length of service
• One complimentary hotel stay with breakfast for two through our BE OUR GUEST program, including an employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
• Free learning programs through our Academies and discounted programs and courses through eCornell

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Assist guests with mail, messages, and any plans or arrangements they require
• Assist with any plans or arrangements the guest intends to make during their stay
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned

Your experience and skills include:

• Minimum 1 year Front of House experience working in a luxury brand hotel, or equivalent, is required
• Experience in Concierge or Front Office is considered a strong asset
• Ability to advise guests on Metro Vancouver, its history, activities and attractions is required
• Must be able to handle a multitude of tasks in an intense, ever-changing environment 
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Proficient in the English language (verbal & written) is required. A second language is considered a strong asset
• Previous PMS experience an asset 
• Must be able to type 55 words per minute
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Hospitality education is an asset
• Must be flexible in terms of working hours
• Must have the ability to handle cash effectively and accurately 
• Ability to work flexible schedules (including evenings and weekends) 
• Ability to work weekends, and holidays
• Legally eligible to work in Canada (the Hotel is unable to assist applicants in obtaining Canadian work authorization)

Physical Aspects of Position (include but are not limited to): 

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Your team and working environment:

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.  Join our team and welcome our guests back to extraordinary experiences at their home away from home.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/