A Guest Services Agent with Hilton Garden Inn and Suites engages with our Guests throughout the entire hospitality experience. From check-in to check-out, a Guest Services Agent is always prepared to respond to Guest requests at concierge, as a host, or during promotional activities.

What will it be like to work for this Hilton Brand?

Hilton Garden Inn™ is the award-winning, upscale, yet affordable, hotel brand. We continually strive to ensure today's busy travelers have everything they need to be the most productive on the road, no matter the occasion. With high levels of service and amenities usually only found in pricier hotels, guests count on us to help them be successful when they're on the road.

If you know what it feels like to succeed and you can perform on an award-winning team, you may be just the person we are looking for to work as a Team Member with Hilton Garden Inn™. Because it's with the Hilton Garden Inn™ where we speak success and where our Guests succeed.

What will I be doing?

As a Guest Service Agent, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Welcome and fulfill the check-in process for Guests and group arrivals
• Complete the check-out process for departing guests using the hotel systems
• Manage, effectively and efficiently, Guest requests, inquiries, and complaints
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Maximize sales revenues through up-selling and marketing programs
• Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems