Guest Services Manager 
Are you passionate about providing a superior level of personalised service by ensuring every need, request and desire of our guests is fulfilled? If so we have the job for you! As a Guest Services Manager you will hold accountability for instilling consistency of resort and Fairmont standards as well as generating and promoting ideas to enhance the Five Star experience.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Shuttle to and from St. Andrews
• Meals on duty
• 50% off F&B 
• Discounted B&B stays
• Discounted Spa treatments
• Access to gym and pool area

What you will be doing:

• Ensure all VIP guests are contacted pre arrival in a timely and professional manner to confirm their bookings and anticipate any further needs they may have. Focus on driving revenue within the resort by offering hotel venues/facilities first and upselling room categories when possible. Confirm all amenities and special requests.
• Update VIP guest profiles with preferences and general info i.e. family names/pets etc. Maintain database of guest preferences, habits & special dates and encourage other employees to do the same
• Coordinate with other departments on any special needs of VIP/ALL guests
• Create and maintain Long Stay and VIP "Show Me You Know Me" reports for fellow colleagues and preparation of personalized welcome letters
• To ensure that all VIP arrival rooms are checked and liaise with Housekeeping teams as appropriate to ensure that all necessary measures are completed prior to guests arrival
• To exceed all guests expectations
• Have good knowledge of the Resort facilities
• Booking of venues on the resort and ensuring that these bookings are communicated.

Your experience and skills include:

• Excellent verbal and written communication skills in English
• Excellent organisational and time management skills
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times 
• Positive attitude and supportive, team-based approach towards the attainment of the hotel's short and long term goals
• Experience in a similar leadership role

Your team and working environment:

• Work well under pressure in a busy work environment
• Must be eligible to work in the UK

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.