Guest Services Supervisor
Reliable and engaging. As a Guest Services Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What is in it for you:

• Experience the beauty, culture and adventures that await oh Hawai'i Island
• Competitive extended benefits package including, medical, vision and dental for full-time permanent status
• 401(k)/retirement savings plan and matching program
• Life insurance
• Opportunities to grow from obtaining professional development
• Duty meal in our staff cafeteria
• Employee Travel Program
• Discounts on food & beverage and spa services

What you will be doing:

• Lead and supervise the day-to-day operation of the Guest Services  department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

Your experience and skills include:

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Microsoft Excel skill is an asset
• Strong interpersonal and problem solving abilities and the ability to lead by example

 Your team and working environment

As a Guest Services Supervisor you will provide vision and leadership that fosters an engaged team ensuring quality, efficiency and superior luxury service. You will play a key role in driving customer engagement, while helping to grow brand awareness. The candidate is a leader who enjoys the challenge of balancing all stakeholders' expectations by driving engaged and dynamic customer interactions. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS