Bell/Valet Supervisor

The Fairmont Chateau Lake Louise is looking for a dynamic individual who adds optimism and creativity to the workplace. An innovative person with excellent relationship-building skills, people-focused, highly organized, and in tune with the needs of our guests.

 

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding, and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today

 

Summary of Responsibilities:

• Responsible for providing a seamless and exceptional guest arrival and departure experience.
• Facilitates the smooth and efficient operation of the Front Entrance, Bell Desk and Valet Parking, ensuring the highest level of guest service is provided in accordance with The Fairmont Hotels core standards.
• Handles all guest inquiries and comments, follows‑up in a diplomatic and efficient manner.
• Seeks feedback and recommendation on guest satisfaction, employee experience and morale.
• Developing and overseeing the implementation of all training needs for The Fairmont Chateau Lake Louise Bell Desk, Front Entrance and Valet Parking.
• To perform with integrity any emergency and general crisis situation procedures.
• To ensure that all employees both work in a safe manner and have a safe environment in which to work.
• To maintain, processes and distributes to all Uniformed Services employees’ hotel information i.e., functions, luggage transfers, as they become available.
• Performance management and colleague reviews.

• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program.
• Adhere to all environmental policies and programs as required.
• Other reasonable duties as assigned.

 

Qualifications:

• Proven ability to successfully lead and motivate colleagues is key to consideration of your application
• Two years leadership experience is preferred
• Excellent working knowledge of Property Manager, Word and EXCEL
• Excellent: written and verbal communication skills.
• Must be flexible with regards to the work schedule.
• Must possess the ability to work efficiently in a high-pressure environment while and maintaining the highest quality of guest service.
• Train-the-Trainer, Interaction Management, Skill Builders, and a Safety Program certificate a definite asset.

• Valid Class 4 drivers licence, with clear driving record.

 

Visa Requirements: Applicant must hold the proper work authorization to be legally eligible to work in Canada. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS