Guest Services Supervisor
Are you passionate about providing a superior level of personalised service by ensuring every need, request and desire of our guests is fulfilled? If so we have the job for you! As a Guest Services Supervisor you will perform all practical porter skills effectively where necessary.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Shuttle to and from St. Andrews
• Meals on duty
• 50% off F&B 
• Discounted B&B stays
• Discounted Spa treatments
• Access to gym and pool area

What you will be doing:

• Be able to perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
• Maintain good relationships with all important contacts both inside and outside of the resort
• Ability to answer general inquiries on the resort and other entertainment services
• Offer to handle special arrangements during guest stay and also coordinate future visits
• Maintain consistent and effective flow of communication between shifts among managers and colleagues
• Actively participate in daily briefings and meetings
• Assist the Guest Services Manager on a daily basis

Your experience and skills include:

• Excellent verbal and written communication skills in English
• Excellent organisational and time management skills
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times 
• Positive attitude and supportive, team-based approach towards the attainment of the hotel's short and long term goals
• Experience in a similar role

Your team and working environment:

• Work well under pressure in a busy work environment
• Must be eligible to work in the UK

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.