1. Greet every guest with a warm, friendly and professional attitude, and provide timely and accurate information and assistance.
2. Handle the check-in and check-out procedures of the guests to ensure the smooth process.
3. Deal with guests' inquiries and complaints, try our best to meet the needs of guests, and ensure guest satisfaction.
4. Process all kinds of reservations, including room reservations, conference room reservations, etc., to ensure that the reservation information is accurate.
5. Coordinate with various departments to ensure that the special needs of guests are met.
6. Collect the deposit, room fee, miscellaneous expenses and other payments from the guests to ensure the accuracy of financial transactions.