Job no: 504353
Employment type Full time
Property / Office: Mandarin Oriental Wangfujing, Beijing
Location: Beijing, China
Department: Supervisory, Fitness Centre

Duties & Responsibilities

职务&职责

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• 保持公司的哲学和公司文化服务格言，确保客人满意和达到我们的使命。
• Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

保持我公司的哲学和公司文化服务格言和导向政策，包括（D.E.L.I.G.H.T.）确保客人满意和达到我们的使命。

• Keep work area clean and neat at all times.
• 保持工作区域一直干净和整齐
• Must follow all Standards and Procedures as taught by Fitness Manager
• 必须跟从健身中心经理的所有标准和政策
• To ensure that a high standard of service is maintained throughout the Spa.
• 确保水疗有高标准的服务
• Assist in the operations of all spa departments as required:
• 帮助水疗部门：

Front Desk前台

Spa Retail Area水疗产品区域

Relaxation Area休息区域

Sluice Area 更衣室区域

Fitness Center健身房

Spa Suites水疗套房

Report dysfunctional equipment to Fitness Manager汇报一些不正常的设施设备给健身中心经理

• To maintain inventory of supplies for the operations of the spa
• 为水疗中心的运营维护提供保障
• To attend daily line-ups, weekly and monthly spa meetings.
• 参加日会，周会，月会。
• To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.
• 保持给人外表和个人卫生。
• Must attend all training courses as deemed necessary, and must adhere to training as set down by the Fitness Manager.
• 必须参加培训课程，和协助健身中心经理的培训。
• Must have the ability to courteously interact and answer all spa and hotel related questions with guests. 回答水疗和酒店的有关营运问题。
• Assist in all areas of the spa as and when necessary.
• 协助水疗所有的区域
• To be adaptable and accountable for all actions.
• 能适应所有的活动
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Fitness Manager
• 履行所有由健身中心经理安排的职责，并专业地完成。
• To assist in the smooth flow of the guests journey throughout the day.
• 带客人参观。
• To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa. 接受培训，确保水疗中心内所有与健康和安全相关的法律法规以及健康和卫生标准得到执行和监督。
• Courtesy to guests and other members of staff at all times.
• 一直礼貌对待客人和员工
• To attend to guests in both the relaxation, waiting areas and fitness centre ensuring that they are comfortable as well as offering refreshments.
• 参与客人在休息室提供相应的服务
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Fitness Manager.

履行所有由健身中心经理安排的职责，并专业地完成。

• Will greet each guest with a smile and acknowledge guest even in passing.
• 客人经过要打招呼和微笑
• Will proactively offer assistance to all spa guests when necessary.
• 会主动提供水疗客人的帮助。
• Conduct fitness assessments and personal training
• 进行健身评估和私教
• To supervise and instruct the safe use of the equipment in the Fitness area
• 保证健身房的设施设备的安全

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