HOUSEKEEPING SUPERVISOR INTERNSHIP

Providing friendly, sincere and personalized service is one of the ways our colleagues turn moments into memories for our guests at SO/ Sotogrande. In your role, your main mission is to ensure that the rooms and other areas of the hotel are in a perfect state of cleanliness and meet the company's standard. In addition, you will coordinate the workflow in the most effective way.

What you will be doing:

• Ensure the care and maintenance of the resort's property and rooms.
• Work towards excellent customer service.
• Supervise that the staff in charge is properly uniformed, taking care of hygiene and that they comply with the work schedule.
• Supervise the development of the work in the course of each shift, verifying the fulfillment and quality of this in all tasks and all categories in charge.
• Discuss with the Housekeeping Executive all disciplinary, grievance and personnel related issues.
• Assist in preparing/supervising schedules and arranging next day shifts based on hotel occupancy at any given time
• Making all shift changes, correctly passing on all information
• Supervision of guest rooms and departure rooms
• Checking daily that all public areas including restaurant, offices, lounges, etc... meet the necessary requirements.
• Assisting in establishing thorough cleaning programs
• Follow up to ensure that the standards of cleanliness are maintained.
• Ensure that the necessary amenities, cleaning materials, complements, linen, etc. are available in the offices and that they are kept clean and tidy.
• Verify that all work equipment is used properly.
• Check that the level of cleanliness in the rooms is as established.
• Supervise the freshness of the floral decoration
• Control and supervise the correct use of keys, cell phones, etc... used by the staff
• Register and store the objects forgotten by customers
• Assist in all inventories that are performed in the department when required
• Support the Housekeeping Executive in daily functions and decision making by providing ideas and solutions.

Your experience and skills include:

• Possibility of making a study agreement of at least 6 months
• Languages: perfect English and Spanish
• Person with strong written and verbal communication skills, with great attention to detail
• Proactive and reactive, with a positive attitude, and a good disposition to work as a team
• Be highly responsible and reliable
• Ability to focus on the needs of the guest, always remaining calm and courteous
• Have knowledge of OPERA program