【職務内容】

・Lead the country HR Service team, delivering proactive HR support to customer groups
・Work collaborative with colleagues located in Global and Regional HR Centres and other HR Services teams in other countries
・Act as an escalation and triage point, helping resolve issues raised by the HR Services team and customers
・Accountable for the compliant and quality delivery of customer service, data management, payroll and administrative activities on behalf of HR Centre’s of Excellence (CoE)
 

【Typical Accountabilities】

•Work in collaboration with colleagues in Regional and Global HR centres delivering services to customers located in country
•Develop and maintain professional relationships with stakeholders to ensure that the right level of service is delivered from their team and that customers have the right level of expectations.
•Participate in establishing an understanding of customer requirements to ensure that planned activities and services meet their needs, and monitor performance.
•Act as an escalation and triage point, taking ownership to resolve issues raised by HR Services team and Customers
•Interacting and managing queries to external vendors, dealing with escalations and service improvement.
•Be familiar with technologies e.g. Workday, and how HR enabling technologies support HR delivery e.g. HR portal, HR case management tools.
•Guarantee the execution of administrative for COE teams, including Talent Acquisition, Talent Development and Compensation and Benefits in line with agreed standard processes.
•Work with the other HR Service Delivery leads across the AstraZeneca global next work to continuously work improve the customer experience
•Monitor HR service performance, utilizing key performance metrics and customer feedback

Payroll and Time:
•Accountable for the successful delivery of local HR Services, guaranteeing process payroll end to end (i.e managing input to payroll, manage payslips, validate payroll results (manage corrections, errors), post payroll activities (support payroll reconciliation, 3rd party information, bank payments), execute compliance controls (FCF, SOX), manage policy changes as needed.
•Accountable of vendor management (service review, monitor SLA, invoicing, issue process)
•Manage Time process (validate data, input to payroll, legal and policy changes etc.)

Compliance:
•Ensure that the guidance and support provided by HR Advisors and HR Data Management Support is of the correct quality and in accordance with written procedures, current legal requirements and quality / data privacy standards.
•Evaluate SLAs / KPIs / CSAT and other management information to ensure the Service Team delivers according to agreed performance targets.
•Advise on quality matters and owns mitigation planning.

Demand and capacity planning:
•Prioritise the workload of team members to help them achieve personal and Service Team targets.
•Work to provide insights into anticipated future demand and escalate potential resourcing issues, working together to find a resolution.

Continuous improvement:
•Support the AZ organisational/simplification of processes by driving continuous improvement.
•Keep up-to-date with country service trends (internal and external) in relation to HR practices
•Champion self-service opportunities, working closely with HR Advisors and relevant stakeholders to implement and drive utilisation of self-service by employees and Line Managers.
•Identify and implement areas of improvement in service delivery, working with Global Process Owners where appropriate
•Guarantee, through My HR advisory team, the regularly update of My HR portal and HR knowledge base and any other activities agreed in the Service of Statement.
•Support impact assessments on process / service change requests which may originate from decisions made at the GPO / country / Global HR Services level
•Support execution of projects and their related transition into the HR Service Centre in collaboration with stakeholders (e.g., Strengthen HR Program, Focus to Win, Centre of Expertise, HR Business Partners, etc.)
•Will evaluate local change requests to policy, process and technology, working with Global Process Owners and other stakeholders as necessary

People Management:
•Oversees Line Management responsibilities including performance and career development processes for HR Service teams
•Ensure team members are highly motivated and have the right level of competence to perform their roles as expected.
•Provide consistent and constructive feedback to team members

【勤務地】　大阪本社

【キャリアレベル】E

【部下ありなし】　あり

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Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.