Position: HR Administrator.                   

Location: Maidenhead, UK (Open to consider any office location in UK or Remote)                          

 

 

RWS

RWS Holdings plc is a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language.  

Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content.  

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.  

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

For further information, please visit: RWS  

 

About HR 

Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language. 

 

Job Purpose

RWS are looking to recruit an HR Administrator to support our friendly and busy team. We are based from our Maidenhead Office, but this role has the potential for flexibility in location, and hours (part-time options also available). The HR Admin will benefit from working with an experienced team of global professionals who are passionate about delivering the very highest standard for the business.

Reporting to the HR Country Lead for UK & Ireland, this role will be responsible for executing day-to-day operational people services for employees and managers within the UK & Ireland. This will include delivery of both system based standardised HR processes, and high touch support, in alignment with agreed SLAs.

 

Key Responsibilities

• Review and process transactions in our HR Information System
• Processing employee data for the entire life cycle of an employee whether they are a new hire, transfer or leaver
• Be the front line first port of contact for employees, providing a first line response to triage, resolve, redirect, or escalate queries as appropriate.
• Addressing complex requests and problem solving
• Research and proactive management of cases
• Be responsible for replying to queries sent to the shared HR mailbox
• Execution of payroll processes including data integrity, accuracy in payroll input within the country/region and benefits administration.
• Handle employee change letters for employees (salary increase, role change, manager change, references etc)
• Execute on all processes linked to employee files & archiving.
• Prepare various HR reports as required by internal customers
• Managing the references and background screening processes for new starters.
• Manage benefits administration (private medical, eye care, childcare vouchers, bike scheme) via use of online portals
• Work with others to continually improve end-to-end HR services and operational services including driving adoption of self-service at country level.
• Work with other HR team members to maintain consistency of policies, practices, and processes.
• Provide support to CSR and site leader activities as required
• Escalating issues to country manager in a timely manner.
• Ad hoc project work, as assigned

 

Skills & Experience

Whilst previous HR administrative experience is desirable, no HR experience is required.

Successful applicants would benefit from having had previous experience working in an office environment.

• Ideally, a Certificate in People Practice (CIPD Level 3)/or equivalent or be willing to work towards the qualification
• A competent user of all Office 365 programmes
• Confident learning new IT systems
• Uses initiative and takes ownership
• Good communicator who works well as part of a team
• Time management skills
• Able to work independently
• Proactive

 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.  

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.