As the first point of contact for HR support in the America region for current and former employees, the primary responsibility is to resolve questions and issues related to employee benefits and other employee programs. This requires the ideal candidate to engage with Intel employees through various communication channels such as chat, email and phone to successfully and thoroughly resolve the employee issue while providing superb customer service. This will require extensive research of relevant guidelines while also staying actively engaged with the employee to ensure they are handled with care and concern during the entire process. 

Qualifications

Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research. 
 
Minimum Qualifications:  

• Must be an active student of Human Resources, Business Administration, Psychology or related field. 

• Advanced English level written and verbal. 

• Must have permanent-unrestricted right to work in Costa Rica. 

 

Preferred Qualifications: 

• Experience in customer service and/or contact center experience. 

• Experience with HR tools such as Workday Service Now SQL. 

• Proficient in MS office package Excel PowerPoint Outlook.

Inside this Business Group

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.