Position Summary

The HR Analyst is focused on delivery of the day-to-day activities of a country within the HR EMEA Shared Service Centre. This is an exciting opportunity to build HR experience with a global organisation.

What will you do:

Deliver first line support for all HR queries across the spectrum of the employee lifecycle from new hires to employees leaving the business - including:

· All employee related administration for HR processes

· First line support for all HR system queries

· Maintain information, resources, manuals and policies for assigned countries

· Deliver HR support in line with local employment legislation

· Ensure administrative compliance with local regulations and authorities

· Support local HR Generalist group with ad-hoc requests

· Benefits enrolment, initiate payments and processing

· Vendor invoice review, validation and approval

· Production of HR management information as required

· Participate in business/ functional projects as required

· Responsible for the accurate filing and storing of employee data according to the respective data protection requirements

Who are we looking for:

· Previous experience in Benefits, Payroll, general HR or customer services is preferred

· Ability to interpret and communicate HR policies and procedures

· Ability to communicate and deliver excellent customer care via telephone and email is essential

· Process improvement skills (desirable but not essential)

· Service-oriented attitude and willingness to learn

· Possess good listening skills and patience

· Ability to maintain a positive attitude

· Individual should have high energy with the ability to organise/prioritise workload

· Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint experience using a HRIS data base and reporting application

- Fluent English mu