Position Objective:

• Provision of an efficient and accurate employee administration processing within the HR Shared Service team; specific to Singapore & potentially Taiwan
• Act as the first line of advisory service to the Shared Service customers for HR related matters and benefits (employees, managers, external candidates and providers)

Essential Functions:

• To ensure that onboarding of new employees is done in a timely manner, & ensuring accuracy of data of new hires
• Serve as first point of contact for all HR related employee issues/questions via phone or email.
• To verify information held in personnel database (Workday) and employee personnel records
• To ensure all departmental filing (employee Pfile) is kept up to date.
• Management of employee documentation from start to termination
• Administer company benefits such as pension plan, medical plan etc.
• Liaise with Payroll where needed with regards to compensation changes/adjustments
• Run pre-defined systems queries/searches where applicable
• Utilizes case management application when appropriate to track and monitor on-going employee issues or concerns
• Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution where applicable.

Additional Responsibilities:

• Proactively identify process inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process

Nature and Scope:

• Good problem-solving skills with passion for data integrity, process definition, and continuous learning.
• Outstanding listening skills with ability to navigate and consult with employees through personal and sometimes difficult circumstances.
• Exceptional customer service orientation
• Comfortable with a high-paced environment with competing priorities.
• Drives results and is solutions-oriented.
• Thirst for growth and ability to drive process improvements utilizing technology.
• Exceptional time management, organizational, prioritization and follow-up skills.
• Places high priority on data integrity and security, confidentiality.
• Able to build credibility with both individual contributors and the executive staff.
• Thirst for growth and ability to drive process improvements utilizing technology.
• Experience with employment laws and practices for the region they support.
• Must maintain confidentiality in all aspects of job responsibilities

Education:

• Minimum degree in Business or the equivalent.

Languages:

• High level of proficiency in English
• Mandarin language capabilities is a plus

Experience:

• Good knowledge of Microsoft office tools
• Strong team player with ability to work with minimal supervision
• Good attention to detail
• Excellent oral and written communications skills
• Willingness to learn and develop.
• Flexible attitude.