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HR Analyst with German (f/m/n)

in  Mars Global Services, HR

Location: Warsaw, City Center – Hybrid work

* Fully virtual recruitment experience *

 

 

Introduction

MyP&O (HR) Operations is a high energy team creating moments that matter for Associates through operational excellence.  We are looking for an energetic, customer centric Associate who can thrive in a fast-paced environment.

This role serves as the first point of contact to resolve & guide and coach our service users (Mars Associates, Managers and HR Business Partners located in Germany) regarding their HR inquiries. 

 

What are we looking for?

• Fluency in English and German
• Bachelor’s Degree or equivalent, preferably in HR, Communications, and/or Business
• 1 or more years of general HR experience preferred previous experience in Shared Services/Call Center environment is an advantage
• Familiarity with HR processes and practices
• Ability to navigate with proficiency across various HR Systems (i.e., WorkDay & ServiceNow)will be an asset
• Ability to deliver high quality customer service while managing high volume of inquiries and services
• Demonstrated problem solving and conflict management skills with the ability to deliver high quality customer service while maintaining a positive and professional manner.
• Ability to prioritize multiple tasks in fast-paced environment with strong organization and time management skills.
• Ability to handle and maintain confidential and sensitive information.
• Strong oral and written communication skills
• Strong listening skills

 

What would be your key responsibilities?

• Troubleshoot and resolve HR inquiries through various intake channels e.i. Phone, Webchat & Portal Requests regarding HR Programs, Policies, Processes and Systems using available internal resources such as standard scripts, FAQs, policy manuals and desktop procedures
• Coach service users on how to use HR systems and appliable processes
• Resolve issues while projecting and maintaining a professional customer service attitude and anticipating customer needs
• Ensure the confidentiality, accuracy and timely maintenance of Associate inquiries and data in compliance with data privacy and GDPR requirements.
• Prioritize work according to agreed standards
• Develop and maintain working knowledge of HR Programs, Policies, Processes and Systems, Guidelines and Program Procedures
• Build country processes expertise for the supported country
• Maintain operational documents used to perform daily tasks, ensure knowledge of

processes/steps/responsibilities is properly captured and documentation is updated in a timely manner

• Actively look for areas of improvement to identify Continuous Improvement (CI) initiatives

 

What can you expect from Mars?

• Contract of employment
• Attractive financial conditions with Business Bonus
• We will also look after your safety and wellbeing by offering you rich benefits package incl. life insurance, medical care and Employee Assistance program
• Extra savings scheme to support You in long perspective
• Support in career building through personalized development plan
• Attractive discounts on our products and access to limited series offers that Your family and friend will love
• Possibility to participate in volunteering initiatives during working hours

 

Apply now and upload you profile in English.

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