The HR Cloud Product Support Business Solutions Architect is responsible for designing, building and maintaining Human Resource solutions that coordinate and cooperate across multiple platforms.

This position requires both broad and deep content knowledge in order to understand the strategic business requirements and overarching programs/business processes that may be impacted across the business enterprise.  Maintains strong relationships with customers to understand business processes and identify value drivers, and uses this knowledge to develop strategic requirements with Subject Matter expert. Analyzes and determines the impact to all business platform modules to ensure that an integrated solution is maintained.   Designs, and oversees and the development, testing and implementation processes. Ensures ongoing maintenance and alignment of the functional configuration between new and existing Human Resource products.

Behavioral traits desired:

• Strong listening skills to deeply understand customer requirements and the ability to translate those requirements, when possible, into an implementation plan to meet customer needs.

• Ability to work independently or in a group setting, while having the drive and curiosity to explore all aspects of the systems tools and functionality.

• Strives to understand the upstream and downstream impacts of pushing buttons while utilizing the knowledge to find and suggest solutions or create new and effective processes.

• Creative and capable of deriving multiple possible configuration solutions for a given requirement.

• Excellent problem solving, critical thinking, organizational and communication skills.

• Demonstrated ability to solve complex problems.

Qualifications

Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications:

• Bachelor Degree in Computer Science, Information Systems, Information Technology or a similar technology field.

• 5+ years of relevant experience.

• Intermediate SaaS-based architecture.

• 3+ years of experience in analyzing business requirements and the needs/objectives to successfully map them to the solutions and products that are being implemented.

• Advanced English level.

• Must have permanent-unrestricted right to work in Costa Rica.

Preferred Qualifications:

One or more of the following

• 3-5 years of experience as a tool general admin.

• 3-5 years of experience in Learning. Familiarity with the Learning and Development world programs and their underlying technologies and business processes is extremely desirable.

• 3-5 years of experience in Talent.

• 3-5 years of experience with Concur.

Inside this Business Group

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Work Model for this Role

This role is available as fully home-based and generally would require you to attend Intel sites only occasionally based on business need.