Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our internal colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our internal guests’ purposes: why are they proud to work at Fairmont Royal York, what motivates them and what their preferences and passions are? Making our internal guests feel heard and cared for creates an emotional connection to our brand while build loyalty for our valued guests.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

As an Emerging Leader, you will lead yourself through: positive orientation, self-development, self-management and problem solving. You will lead others through: leading by example, engaging with the teams, developing others and communicating effectively. You will lead the business through being guest-focused and aware of the business and identifying areas of improvement.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What’s in it for you?

• Employee Assistance Program (EAP)
• Extended Healthcare Plan Coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You'll Be Doing to Create the Essential Toronto Experience:

Our program offers an opportunity to be part of Fairmont Royal York’s Talent & Culture (HR) department in a coordinator position for a period of 12 to 18 months. This is a fantastic opportunity for an entry-level Human Resources individual to learn and grow their careers in one of Canada’s most iconic hotel. Be a part of a strategic HR team that is focused on driving successful business results through people and culture.

This individual will be responsible for the administration of many functions in a fast paced Human Resources office.  Additionally, they will support and learn all HR functions within the department. This will help them gain unparalleled experience to equip them for a bright future in human resources upon completion of their program.

• Create the essential experience for our internal guests and deliver exceptional service as a first point of contact and becoming a “go-to” contact
• Master Dayforce, our HRIS and Payroll system, and provide guidance on the use of the application
• Coordinate the administrative office tasks including mail, email, voicemail, employee files, compliance requirements and office inventory levels
• Manage Talent & Culture’s role in the bi-weekly payroll process including but not limited to updating employee records, approval processes and critically reviewing forms approved
• Assist with tracking and processing unionized employee scheduled increases
• Elevate and maintain internal communication modes including internal TVs, boards, and social media pages
• Lead/co-lead the planning and execution of internal events
• Engage in hotel wide initiatives and committees including but not limited to: Recognition, Diversity, Inclusion and Equity, Sustainability, Health and Safety, and Wellness
• Rotate through and assist in each HR function including but not limited to: recruitment, onboarding and orientation
• Seek and manage employee discounts programs
• Manage projects and any other duties as required by the Assistant Director, Talent & Culture

Your experience and skills include:

• Enrollment in HRPA certification program with intent to write the Comprehensive Knowledge Exam (CKE 1 & 2) within the next 12 months leading towards CHRP designation
• Post-Secondary Education in either a Hospitality Program or HR Management program
• Must be computer literate with advanced skills in Word and Excel, knowledge of HRIS an asset
• Ability to demonstrate tact and diplomacy in an environment of confidentiality with the right balance of common sense, compassion, and business acumen
• Proven ability to handle multiple tasks in very busy environment
• Participation in previous work committees would be an asset

About Fairmont Royal York

For over 90 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why Work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Note: Must already be legally entitled to work in Canada to be considered for the position

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the  Hotel has implemented a Covid-19 Vaccination Policy.