Job Description & Responsibilities

Responsible for Visa Desk daily operation management;

• 
  Inbound service:
• Invitation letter to support global meetings and big events
• Work Permit application/renewal/cancellation
• Outbound Service
• Government Registration and other visa related affairs (e.g. APEC card, B card)
• Case volume tracking and payment verification
• Assist managers on supervising on-stie support vendors to ensure service quality and customer satisfication

Government & firm P-file management;

Support staff joining and exit process according to government’s requirement and firm policies;

Company chop management;

Support statistics collection for government report;

Support on Hukou and Juzhuzheng application;

Support CPA related activities and qualification reimbursement;

Handle reference check and Issue staff certificates;

Support social benefits related affairs;

Issue Contract & Legal Documents;

Handle HR Daily Query;

Coordinate with IFS counter team on HR related service and enquiries;

Support other HR operational work;

Provide daily coaching to unexperienced members;

Support national HR projects.

Responsibility

University degree and at least 5 years HR working experience in multinational companies;

Excellent interpersonal & communication skills;

Strong verbal and written communication skills in English and Mandarin;

High energy level with strong customer service mind set & can-do attitude;

Great team player and ability to work effectively with cross Line of Service and regional teams in a complicated business environment;

Strong execution abilty to lead/work with team on completing tasks in an efficient and effective manner.

In addition, candidates should illustrate the following personal attributes:

• 
  Demonstrates courage and integrity;
• Acquires and applies commercial and technical expertise by staying up to date in industry and with market trends;
• Manages projects and economics efficiently; planning and performing work in accordance with client requirements and professional standards;
• Open minded, agile with change and practical;
• Committed to self develop and coaching of others for growth;
• Communicates with impact and empathy;
• Actively shares ideas and knowledge and is innovate;
• Lead and contribute to team success;
• Is passionate about client service;
• Works hard to build and sustain relationships.