What will you do?

• HR Employee Experience in Service Now Implementation
  • Participate in the design/roll-out of the HR Knowledgebase/Portal in Service Now as a regional employee experience lead
  • Independently manage content development efforts associated with the project by documenting business knowledge requirements, developing content and testing portals in Service Now
• Enable continuous improvement of HR Shared Services
  • Support the development and implementation of communication materials specific to HR shared services
  • Transfer content from training presentations and other sources into an easily consumable format in Service Now to support the HR Shared Services organization
• Support on-going technologies
  • Identify opportunities for continuous improvement related to knowledge content by gathering feedback from our customers and analyzing content metrics
  • Conduct routine audits with defined content owners to ensure continued level of excellence in online content
  • Manage the on-going permission settings for our HR Portal
  • Support (as a back up) the on-going production of the HR metrics associated with HR Shared Services and employee experience in Service Now

Who we are looking for:

Education:

• Bachelor’s degree required or an equivalent combination of education and relevant Web Content experience required

Experience:

• Relevant experience directly related to the duties and responsibilities specified
• Experience with the Service Now HR modules preferred
• SharePoint and Workday experience are a plus

Knowledge, skills & abilities:

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Strong written and verbal communication skills in English
• Self-starter with ability to work productively in both individual and team settings
• Ability to collaborate and work effectively in large, complex organizational structures with rapidly changing requirements and shifting priorities