Summary

The HR Operations CI Lead will be responsible for leading the deployment global and regional initiatives to drive excellence in our Regional Centers in Guadalajara and Warsaw. The role will design and implement the HR Operations Lean Management System across all service lines in our Regional Centers. He/she will be responsible for designing and monitoring customer driven process performance metrics for quality, productivity and delivery. The role will ensure service levels are agreed with the key customers/stakeholders, documented and monitored regularly. 

Key Accountabilities

Lean Management: In charge of the Lean Principles deployment in our regional centers in Warsaw and Guadalajara. Design an effective tiered communication system and other key lean initiatives such as visual management, Innovation and value stream mapping.

Process Performance: Ensure an effective measurement system is used across our service lines in both regional centers. Design customer driven metrics for quality, productivity and delivery. Works with GPO’s to lead process redesign efforts as a result of policy, system or process changes.

Transition Management: Establish a standard methodology to use for transition processes to our service centers ensuring SLA’s, Statement of Work documents and other key documentation is prepared prior to completing transitions. Define an efficient regular process performance review with customers and stakeholders.

Innovation: The CI lead will design tools and processes that enables the implementation of continuous improvement and innovation ideas in our centers.

Process Efficiency/Continuous Improvement:

Drive process standardisation by analysing existing processes and helping identify process and performance improvement opportunities that enable the organisation to increase speed, reduce cost and increase quality of operations

Be in regular and frequent touch with the team leaders in the centers, process SMEs and GPO’s to constantly drive simplifications, challenge the status quo, share ideas for changes while at the same time having the expertise to plan, design, execute and control them.

Required Skills & Knowledge

• Must have significant experience in delivering project and customer change with either HR or IT Services.
• Must be able to plan, track and report on progress on projects with senior leadership and key stakeholders
• Must have worked in a customer service capacity, with a strong focus on customer experience through driving service improvements across dispersed teams
• Must have experience in delivering service improvements across HR or any other business process organizations that they are not direct line reports i.e. strong influence and impact with key
• stakeholders.

Skills

• Strong Project Management and co-ordination
• Ability to work across HR Functions and Services to plan and deliver Change to improve customer service
• Familiarity of working in an international, multi-time zone support environment.
• Strong written and verbal communication skills. Advanced English is a must.
• Desirable: Lean expertise
• Desktop automation & macro programming experience will be considered a big plus
• Strong stakeholder management

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.