Serving as a member of the management team within our Regional Human Resources (HR) Centre, the HR Services Supervisor will be accountable for the day-to-day management of a team of HR Advisors providing timely, efficient and accurate HR services to one or more of our AstraZeneca markets.

In this role, you will maintain accountability to the in-country HR Services Lead for your dedicated market(s) while also reporting to the Regional HR Centre Lead to drive consistency and continuous improvement across markets. Your team will utilise our suite of core and enabling HR technology (Workday, ServiceNow case management, telephony, etc.) to execute a range of HR Service activities, directly contacting customers and HR professionals when needed to solve more complex problems. The Supervisor will play a key role in driving effective process execution, maintaining effective coordination with in-country HR Services teams and supporting the expansion of services provided by the Regional HR Centre teams.

The Supervisor will be expected to manage the team of HR Advisors to meet any established SLAs with the business/HR function and support the team’s continuous personal and professional development.

Candidate Focus & Challenge

• Passion to lead a team that will deliver a great customer experience
• Work in partnership with the Regional HR Centre Lead to recruit, manage and develop a team of HR Advisors who have the skills and personality to gain and build the trust of HR colleagues and customers, ensuring that the required knowledge and resources are available to meet the needs of the customer
• Support onboarding/training of new HR Advisors and oversee team performance management in collaboration with Regional HR Centre Lead
• Serve as first escalation point for complex transactions, supporting team to resolve issues whenever possible and liaising with appropriate HR specialists as required
• Oversee team responsible for supporting the E2E recruitment process from an administrative perspective: scheduling interviews, processing offers/contracts, manage candidate queries and expenses, management of purchase orders, working closely with talent acquisition partners (recruiters) and hiring managers, among other activities.
• Ensure process consistency and completeness through the use of existing templates, filing signed documentation electronically and liaising with downstream providers were required (e.g. payroll and benefits)
• Liaise between the Global Process Owners (GPOs), in-country specialist teams and other content developers to build an effective knowledge base to ensure that processes are executed correctly and customer guidance is provided in an effective and consistent manner
• Act as integration point between Regional HR Centre team and Global Data Management team to execute data quality checks on employee data in Workday and effectively address gaps
• Ensure that team effectively operates financial and SOX controls, checking that all appropriate approvals are in place where needed to support HR processes
• Manage team engagement with GPOs for in-scope process areas, consolidating identified opportunities to improve process execution and technology usage, and prioritising and implementing improvements
• Drive expanded provision of HR Services from offshore teams by building customer trust in the Regional HR Centre’s ability to deliver and supporting the incorporation of new services and countries/customers

Candidate Knowledge, Skills & Experience

• Experience supporting HR processes and transactions, ideally in Workday. Knowledge of Workday recruiting considered a plus.
• Keen attention to detail and focus on data accuracy
• Understanding of common HR and service centre enabling technologies – e.g. case management, telephony and online user portals
• Able to communicate fluently in English
• Proven ability to manage a team supporting a global business from an offshore site. Previous experience as people manager.
• Demonstrated ability to manage competing tasks efficiently and prioritise workload within a matrixed team environment
• Enjoys leading and working as part of a lively and hard-working team, performing together under pressure to meet monthly payroll deadlines
• Experience in Microsoft applications
• Highly developed communications, organisation and interpersonal skills. Excellent stakeholder management
• Proven ability to work with confidential data
• Experience of delivering against Service Level agreements, including working with third party providers to meet work deadlines
• Ability to think analytically and effectively problem solve using creative solutions
• Previous experience with talent acquisition administrative processes is desirable

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.