When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
 

Location/Division Specific Information
This position is located in Pittsburgh, PA.

How will you make an impact?
The Solution Center HR Specialist is focused on providing effective and timely front-line customer service support for our employees, field Human Resources (HR) representatives and HR business partners. This position will provide support for their questions, issues and problem resolution on center-supported services such as benefits, payroll, and HR policies & procedures. The HR Specialist will also perform transactional activities related to all services offered from the service center.

What will you do?

• Assist employees and field HR representatives as the initial point of contact for benefits, payroll, and HR policy and procedure questions by answering employee calls and emails by providing immediate resolution or careful redirection to escalated support resources
• Answer routine employee, field HR representatives and HR business partner inquiries relating to benefit plans, payroll, policies and procedures
• Collaborate with other HR Solution Center subject matter experts and field HR reps to resolve employee issues in a thorough and timely manner
• Perform back-office transactions for benefits, payroll and general HR data processing in support of HR functions, including running ad hoc and scheduled reports, data entry, data reconciliation, mailings, filing, sending correspondence, sorting and routing incoming mail
• Achieve stated performance measures and adhere to established customer service standards. Perform special projects as assigned and managed by a supervisor
• Entry level position that will be directly supervised

How will you get here?
Education

• Bachelors degree required (Associates degree and additional related experience may be considered in lieu of Bachelors educational requirement.)

Experience

• Previous experience (1-2 years) in benefits, payroll or general human resources
• Customer service experience is a plus
• Experience working in a call center or HR shared service center preferred

Knowledge, Skills and Abilities

• Ability to interpret and communicate HR policies, procedures, and programs
• Ability to deliver excellent customer care via telephone
• Critical thinking, problem solving, and judgment skills
• Service-oriented attitude and willingness to learn
• Posses good listening skills and patience to work with all types of employees
• Ability to maintain a positive attitude
• Individual should have high energy with the ability to organize/prioritize workload
• Bilingual skills are a plus
• Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment
• Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint, experience using a HRIS data base and reporting application
• Candidates must be willing and able to work various shifts between the hours of 8AM and 8PM
• Successful candidates will be highly collaborative, results driven, and have a passion for providing an exceptional customer experience

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com
 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.