For our EMEA Abbott HR Service Center we are currently looking for an ambitious, people-oriented, multi-lingual person to join our international team in Warsaw as an HR Service Center Associate. If you speak fluent English and at least one of the following languages: Russian, Spanish, German, French or Polish - this position is for you!

General purpose of the role

This role is empowered to surpass expectations by: collaborating, anticipating, driving to resolution and serving with care, compassion and confidence. Utilizing concierge service with efficiency for targeted scope of requests with strong focus on operational excellence and delivery to meet high volume demands.

This role takes ownership of targeted scope and must drive efficiency and productivity while meeting high volume demands. Is an efficient processor who with guidance and directions can meet demands of multiple, repetitive HR processes, tasks and inquiries. The role has strong customer service focus while supporting employees and managers in resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions.

Responsibilities:

• Solve requests from customers (Abbott employees from the globe, focused on Region) at least through 2 of the 4 channels: phone, chat, email and appointment; and through two or more languages.
• Meet and abide pre-established schedules, which will respond to the specific needs of the business. The high season takes time between November and March.
• Ensure and always be up-to-date with the knowledge required for an effective performance of the functions, from the entire onboarding process and the subsequent technical and functional trainings. 
• Optimally responds to service inquiries and requests with timely, accurate, and professional replies while focusing on selected contact channels or scope of work.
• Resolve or escalate requests based on established resources; partner with other HR service center team members to troubleshoot resolution of all requests. Work with an appropriate sense of urgency and efficiency.
• Identify "Roadblocks" to quality customer service and in Service Center processes or Abbott-wide practices or policies, and share insights along with possible improvements with management.
• Demonstrate a right attitude towards customer service coupled with good communication skills, accuracy and ability to listen and interpret requests from customers.
• Focus on targeted scope of service with lower complexity and high-volume work.
• Close focus on productivity, focus on concierge service, operational excellence and time management.
• Ensure delivered cases and applied processes comply with Corporate and Compliance ethical standards.

Requirements:

• Bachelor’s degree in careers as Administration, Systems, Communications, Translation and Interpretation or similar
• Desirable postgraduate or specialization in Human Resources and/or Customer Service.
• Languages: Fluent English  + one of the following: French, Russian, German, Polish, Spanish.
• Experience in working in areas such as Human Resources and/or Customer Service through face-to-face or virtual channels.
• Managing multi-channel customer service platforms (phone, email and chat).
• Working with customer management tools, desirable Salesforce.
• User-level experience in ERPs tools/people management software like Workday (desirable).
• Desirable in remote communication channels with global teams, in various languages and formats.

How we will reward you
As you’d expect from a global healthcare company, we offer stable employment conditions, long-term career perspectives and a fantastic range of benefits including competitive salaries and bonus potential, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.