Nature and Scope
This position reports to the Asia HR Services Manager. The Primary responsibility of this position is to ensure timely execution of all HR transaction activities for Asia in our system of record. The incumbent will also need to provide backup support for other HR Power Users when in need. The incumbent is required to work closely with the AP Managers, HR Generalists and System Support Centers on a day-to-day basis on all HR system related transactional issues. This position plays a critical role in ensuring data integrity in master data system of record and compliance with corporate audits as required. The incumbent is expected to build solid knowledge and expertise in master data transactions.

As a member of the Asia SBS HR Services Organization, the incumbent is required to fulfill the commitment under the Global HR Service level delivery model.
 
The HR Associate is expected to be knowledgeable in HR Policies & Processes, how HR operates, how to expedite solutions, and be a reliable source of accurate information to managers and employees.  The position requires excellent communication and problem-solving skills, ability to interact cross-functionally, high performance and work ethic to drive to completion, as well as the ability to relate to people at all levels of the organization to understand and resolve issues.
 

PRINCIPAL ACCOUNTABILITIES

 

	Process transactions related to the People Process following stringent data entry requirements and guidelines to ensure data integrity.
	Attain or possess good working knowledge of master data transaction scripts for the accountable countries.
	Work closely with various local HR generalists to understand HR practices & work towards alignment of efficient work processes for transactional activities.
	Provide guidance to various stakeholders on Manager Self Service guides, Employee Self Service guides, Organization Management guidelines, Confidentiality agreements, HR System Permissions & security setup or change procedure and how workforce or other external vendor programs are linked with systems of record (e.g. payroll services, stock vendors, etc).
	Act as 1st level interface with request initiators and/or data providers (e.g. AP Managers and/or HR Generalists) and ensure compliance with data quality standards and policies. Exhibit initiatives to obtain accurate and correct information before sending workflow to ROMC or entering it into Horizon.   Manage workload efficiently to fulfil commitments in accordance with established service level agreement (SLAs)   Execute & support life-cycle day-to-day HR processes, manage associated knowledge & content.
	Provide 1st level troubleshooting guidance to AP Managers or HR system users on any logon/access issues. Escalate issues to respective work team i.e. SCC, Global IT, workflow team, workforce team and/or Reg HR Services Manager should there be issues that are beyond your own capabilities to resolve. Share any new knowledge or lessons learnt with other PU team members.
	Administer & ensure resolution to remedy tickets assigned to Asia HR PU service area from other service areas.
	Administer & Accountable for data integrity of HR master data in Horizon by running regular audit reports as requested. Work with Payroll specialists to ensure data integrity between the Horizon & Payroll system if the two systems are not linked.
	Demonstrate the ability to improve/simplify work processes and/or effectiveness/efficiency of work team by sharing individual knowledge or expertise and assisting others on procedures and systems.
	Identify improvement opportunities to improve work processes and participate in group/team projects or initiating individual improvement projects when opportunities arise.   Participate in Asia Horizon Support Package testing to ensure revised or new functionality is deployed in an efficient and effective manner. Other ad-hoc testing is also required whenever necessary   Be willing to support projects and related tasks such as data validation, data migration etc.

                                                                                                              

MINIMUM REQUIREMENTS AND QUALIFICATIONS

 
Competencies:

• Empathy
• Employee Engagement
• Problem Solving
• Diversity & Cultural Awareness
• HR Operational Excellence
• Continuous Improvement
• HR Solution Design & Delivery
• Positive Attitude
• Manage execution
• Passion to be the Best

 
 
 
 
 
Education & Experience:

• Diploma/Bachelor’s degree holder in Human Resource Management or relevant certification
• Minimum 1 to 2 years’ working experience, preferably in HR Operations or HR Shared Service centers.
• Experience in handling HR Master Data would be a requirement
• Working knowledge of ERP/SAP HR transactions will be an added advantage.
• Working knowledge of the Workday system would be an added advantage.

Skills:

• Job Incumbent must
  • demonstrate a strong aptitude for system process work
  • have the ability to work with people of diverse cultures.
  • be a meticulous and pro-active team player.
  • proficient in English. Bilingual ability in any other Asian language would be an added advantage.
  • be results oriented with time management, problem solving and issue resolution skills
  • be able to prioritize, multi-task and remain flexible and change pace with workflow demands
  • have a 'can do' attitude and strong ability to work independently as well as in a team environment
  • pay attention to details, accuracy and professionalism.
  • have strong communication skills with an emphasis on tact and diplomacy to deliver customer service excellence over the phone, email or other future tools
  • be proficient (spoken and written) in English. Bilingual language skills in Chinese and Bahasa Malaysia/Indonesia would be a plus.
  • be able to maintain strict confidentiality and employee privacy
     

This job description is not exhaustive and additional duties may be added according to the needs of the business.
 
The incumbent must, at all times carry out responsibilities and duties with due regard to company Policies and Procedures