Location: Budapest, Hungary Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E As an HR Services Team Leader, reporting to the EMEA HR Services Manager, you will be responsible for managing one of the contact & administration center teams supporting facilities located in various countries in a regional cluster (France, DACH region, Italy, UK, Hungary, etc. – circa 12K employees). The country list may vary. You will leverage the talent of a team of professionals based in Budapest to ensure successful delivery of services to internal & external end-users. You will also have the responsibility to work & resolve specific cases raised, resolving questions and/or issues that are raised by managers, employees, and HR business partners via phone, through email and within the case management system. You will be responsible for the management of a team of 8 to 15 direct reports. Your main responsibilities: Acts as supportive leader and coach to a team of professionals to help deliver high levels of service to internal and external end-users. Participate in the identification & development of new activities that could potentially be embedded into the HR Services' scope, and deployment of countries into HR Services with the support of the HR Services Manager & the OpEx team. Responsible for supervising the daily activities and workload of the team, including oversight of the accuracy and timely resolution of all incoming inquiries. Serves as an escalation point for the HR Services team and interacts with various levels and departments within the organization for problem resolution as needed. Maintains and develops new solutions in the ticketing system database. Trains and leads the team through issue resolution processes, including root cause analysis as well as issue and workload prioritization. Drives and supports the HR Services team to meet and exceed service level agreements (SLAs). Partners with subject matter experts to find resolutions for complex inquiries and for continuous improvement and other type of projects. Responsible for the performance and professional development of the team through ongoing coaching, annual reviews and timely project status updates. Partners with management to ensure the consistent delivery of department communications, Standard Operating Procedures, accuracy and prompt resolution of inquiries, and team concerns. Coordinates team meetings including agenda generation and tracking of action items for follow up. Identifies gaps in team’s knowledge and partners with management to deliver training to produce measurable results. Manage, coach & develop a team of HR Services Agents ensuring a strong succession plan, a highly adaptable group of resources & a highly motivated team. Performs other duties as assigned. #LI-ID1 Qualifications Your essential skills we are looking for: University Degree required and ideally combined with a Master’s degree 2-3 years’ experience in HR Services, Customer Service and any other relevant area Utilize a variety of technology platforms to conduct daily work (HRMS (Oracle), Case Management System (Remedy, ServiceNow), ATS (Taleo), Microsoft Suite etc.) Fluency in English is required. Fluency in an other language, preferably German and knowledge of project management tools (eg. proLaunch) would be considered as a definite plus. Must be able to demonstrate strong customer service, organizational and communication skills Demonstrate strong process orientation in terms of juggling multiple priorities and sharing of knowledge Must be able to demonstrate strong leadership skills What we offer to you: Permanent contract in a fast-growing global company Challenging projects in dynamic collaborative team Flexible working solutions (home office, remote, flexible working hours, part time etc.) We make your voice matter - we value safety and trust. This is a place where you can speak up and be heard. There’s room here for everyone because we believe that every person matters. Our recent awards: FORTUNE’s 2021 World’s Most Admired Companies list  One of the World's Most Ethical Companies 2021 by Ethisphere  Top 50 Employers List 2020 by Woman Engineer Magazine  Best Place to work for LGBTQ Equality 2020 by Human Rights Campaign  Named to 100 Best Corporate Citizens 2020 list for 13th consecutive year by 3BL Media  100 Best Corporate Citizens list for 11th consecutive year by Corporate Responsibility Magazine  ENERGY STAR Partner of the Year, Sustained Excellence ranking  What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Human Resources Region: Europe, Middle East, Africa Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No