About AbbVie AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Purpose: The HRConnect Consultant II is responsible for routine customer service inquires related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution. Responsibilities: •1. Answers general questions and redirects misplaced calls 2. Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions 3. Guides HR Employee Self-Service and Manager Self-Service transactions 4. Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed 5. Inputs data into Workday to transact on customer requests •6. Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required 7. Documents all employee inquiries, issues, and transactions in case management tools as required 8. Participates in continuous improvement workshops and projects as requested 9. Participates in ad hoc projects as required . Qualifications Qualifications: •1. High School Diploma or GED equivalent required. Bachelor’s Degree preferred. 2. 2-4 years of customer service / call center experience required 3. Specific language skills requirement depending on the center location 4. Strong customer service and interpersonal skills 5. Familiar with HR service and processes as well as HRIS tools and systems 6. Able to navigate computerized data entry systems and other relevant applications 7. Able to follow standard procedures and processes •8. Able to escalate issues timely to the right group 9. Ability to handle confidential and sensitive information . Significant Work Activities N/A Travel No Job Type Apprenticeship Schedule Full-time Job Level Code IC Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.