Head Therapist

As Head Therapist you will ensure the smooth running of the treatment department and maintain a high standard of treatments, cleanliness and motivation within the team.

You will be responsible for delivering an outstanding spa guest experience journey for all of our guests and members, in line with our Fairmont brand standards, and share a passion for excellent service, and wellbeing.

You will assist the Spa Manager in the recruitment, induction, development and appraisal of all spa therapy staff and the development of the treatment revenues.

 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Shuttle to and from St. Andrews
• Meals on duty
• 50% off F&B
• Discounted B&B stays
• Discounted Spa treatments
• Access to gym and pool area
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• To take full management responsibilities within the treatment area.
• Provide the updates to manuals, workbooks, to ensure that all operational procedures are carried out in the prescribed manner.
• To ensure that the facility is adequately manned at all times. Co-ordinating the day to day running of the treatment area.
• Promote and sell the services of the Spa and maximise the potential of all sales. Do demonstrations and presentations as required.
• To insure proper induction and training of all therapists is carried out.
• To ensure that a high standard of cleanliness is maintained throughout the facility at all times and perform regular room checks.
• To ensure that the Health and safety Policy is adhered to.
• To inform the Director of Spa and Leisure of any complaints regarding the Spas facility, recommending amendments if necessary.
• Responsible for Opening/Closing Procedures when on duty.
• To attend Management meetings as required.
• To deal with problems, enquiries and complaints from Spa clientele.
• To set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
• Cover Reception as and when necessary.
• To perform Duty Manager Duties as required.

Your experience and skills include:

• SVQ Level 3/HND in Beauty Therapy or equivalent preferred.
• Previous experience in the industry would be beneficial
   

Your team and working environment:

You will be based in the Spa department.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS