Job Responsibilities Defines, decides and ensures implementation of Customer Service related strategy, policies and guidelines of the respective organizational unit from a commercial and technical point of view. Ensures the implementation of corporate standards and guidelines in respective area of responsibility. Ensures the achievement of the Service unit's business goals in cooperation with the regional Service organizations. Guides and supports internal interfaces to other business types (e.g. Product, Solution) and external interfaces (e.g. customers, suppliers). Acts as ultimate point of escalation to drive sustainable solution of mission critical external and internal issues and problems. Ensures providing necessary work environment, tools and processes to optimally deliver services to customers. Has P&L responsibility for respective area of responsibility. Heads overall organization assigned, and leads all related management and staff. Requirements Bachelor Degree Experience 10 or more Years in Relevant Industries LV / MV Switch gear Business Experience: Especially with Retrofit / refurbish, extension, expansion in Indonesian Industries Leading a team experience will be preferable Target Oriented At Siemens, we value diversity as the inclusion of and collaboration of different thinking, background, experience, expertise and individual qualities across all organization levels and dimensions. We encourage and support our employees to develop their personal skills and strengths, regardless of gender identity, nationality, age, religious beliefs etc... We believe diversity strengthens our innovative capacity, unleashes the potential of Siemens’ employees and thereby directly contributes to our business success. Organization: Smart Infrastructure Company: P.T. Siemens Indonesia Experience Level: Mid-level Professional Job Type: Full-time