Knowledge for the world of tomorrow We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you! Experienced researchers who boldly broaden horizons, true specialists, and clever minds who like to get to the bottom of things. In short, help us tackle the most exciting challenges and put into practice what really matters. We’ll give you the opportunity to really make a difference. So, what are you waiting for? Take your next career step with us. SI EA Services ambition in ASEAN The EA service business will ensure market development, customer satisfaction and growth with achievement of annual financial targets while leading the building blocks for future customer service organization with effective change management. Role Profile – Head of Services for SI EA in ASEAN As ASEAN Customer Service Head for our SI EA Electrification and Automation Portfolio you will be full responsible to implement our strategy service push and will functionally lead the service team organization established in the assigned regional countries. Harvest Synergies & Transform – from Day 1, you will be expected to continue the norming phase of our new business, previously separated, and now together – ensuring we realize as many benefits as possible of the ‘marriage’ and that our people are both supported and managed to embrace the change. Primary responsibility includes P/L for customer services business segment for Electrification and Automation Business Unit for Smart Infrastructure Business in LCB Singapore Deliver on profitable growth of service business (Orders, Revenue, Profits and Cash as main KPIs) Ensure operational efficiency and market share growth in services and transforming customer services into future oriented model of digitally enabled services and growing verticals LCB Singapore Strategy: o Develop and implement 5-year Service Strategy for all portfolio elements. o Demonstrate growth mindset to become the benchmark in the market. o Gain market leadership by driving local initiatives and support of HQ. o Enable collaboration and leverage larger organization (BU and beyond) to increase CS business. Operational management: Constantly evaluate and reinvent current sales and operations setup for gradual shift in approach towards more agile and lean organization. Pursue process excellence for consistent improvement in customer experience. People leadership: Lead, Motivate and encourage your team towards larger strategic vision. Ensure proper succession plans and development of talents. Increase the competence level of team to ensure availability of resources with respect to long term strategy. Service Culture: Establish and promote customer service within the business unit and externally with customers. Make service business as an attraction for talent growth and retention. Transform the organization - driving the Service Push strategy and transforming the organization towards digital enabled service models such as consulting, energy efficiency, digitally enabled service contracts. Your capabilities: Ability to communicate in customer’s language – Bring in vertical perspective. Experience in working with verticals for e.g. o Infrastructure (e.g. Utilities, Power Distribution companies, Smart Cities, Large Campuses etc.) o Industries (e.g. Automotive, Data Centers Food and Beverage, Chemicals, Oil and Gas, etc.) Business development / Sales experience within Electrification and Automation for Industries and Infrastructure sector. Experience in Product lifecycle management, or Strategy will be added advantage. Experienced management and leadership across various business areas and preferably leadership experience across service organizations Strong analytical ability to develop planning and forecasting models for regional business unit integration and sales systematics for sales growth. Experience and knowledge about developing partner management strategies and ecosystem. Demonstrated history of change management and Startup mentality Strong technical experience and interest in electrical and automation products / systems / services. Operate as an essential component on the Senior Leadership team, supporting and challenging your peers to deliver yours, theirs, and our collective ambitions as SI EA Your Values: A growth mindset Empowering your people to make smart decisions. A thirst for knowledge Come alive when coaching and seeing your activity having an impact on your people’s own careers Encouraging entrepreneurialism, with a learning culture to any setbacks Thrive from working in several teams and across many levels A focus on the outcomes – how we deliver not when A pride in strong personal organizational and planning skills that encourages an effective work-life balance, and productive outcomes while focused in your role Celebrating successes and strong results An awareness of what energizes you, and less so, resulting in a drive to improve yourself and others around you Reflective We are an equal opportunity employer and value diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Organization: Smart Infrastructure Company: Siemens Malaysia Sdn. Bhd. Experience Level: Mid-level Professional Full / Part time: Full-time