Head of Front Office Department

• To lead operations at all Front Office sections and ensures the guests journeys are excellent, covering all areas performing to achieve the goals.
  
  Hotel Overview
  Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta will feature 380 spacious guestrooms and 108 Fairmont branded suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a1,200 square meter ballroom.|
  
  What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
  
  What you will be doing:
• Monitor performance of all FO section on daily operations
• Provides support to section leaders in delivering smooth operations
• Ensure excellent guest experience for every guest
• Plan the expenses to detail following to operational requirement 
• Involved on yearly budget and plan on CAPEX and expenses
• Share strategical information 
• Conduct team shift briefing to share operational information
• Monitor supplies stock and order
• Maintain relationship with regular guests
• Self-introduction to first timer guest and offer assistance
  
  Your experience and skills include:
• Excellent written and verbal communication, interpersonal and leadership skills
• Degree or Diploma in Hospitality Management is an asset
• Minimum of 1 year previous proven supervisory experience
• Advance level of Opera PMS is an asset
• Strong guest service orientation and training skills background required
• Experience with a Hotel loyalty program an asset
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
  
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/
   

  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS