Head of IT Delivery Branch - HSBC Operations, Services and Technology
HSBCQuarry Bay, Hong Kong IslandUpdate time: August 29,2019
Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high caliber professional to join our team as Head of IT Delivery Branch .
Principal responsibilities
  • Manage IT budget for Branch projects globally through working with the business and Corporate Real Estate to ensure budget are provisioned correctly.
  • Define branch related technology standards that caters for a tiered approach to help simply and standardise the Technology Experience to meet business requirements.
  • Own and manage the relationship between ITID Operations Client Services, RBWM Technology and the branch business. Ensure branch users obtain the most effective IT support.
  • Work collaborative with stakeholders on branch related projects to ensure IT requirements and cost are managed for branch globally with defined tier standards
  • Manage the delivery of branch IT systems which are identified as not falling within any core platform portfolios
  • Perform Review of current technology footprint to identify opportunity to consolidate and uplift the offering in order to reduce complexity and simplify operational support and delivery
  • Work with Product Management Teams and Architects to ensure Branch technologies and systems evolve meet business requirements
  • Own and manage third party relationships as required
  • Manage a team who are responsible for Sales and Channel Branch Infrastructure projects globally
  • Ensure recruitment of resources within Channels verticals, in line with HR and Technology guidelines
  • Responsible for career development, talent management and succession decisions for resources within team
  • Deliver in accordance with all enterprise standards and controls

Qualifications

Requirements
  • Excellent communication and presentation skills and stakeholder management skills.
  • Experience is dealing with senior business stakeholders
  • Sound knowledge of Fintech and innovative technologies, design patterns and keep abreast of latest technology trends, with experience in
  • IT experience in global top tier financial industry with experience in roles in IT architecture
  • Ability to work with domain and technology experts globally to develop solution from high level architecture to detailed design level.
  • Experience in end user technologies, development and service management roles
  • Demonstrated experience in delivery IT services, projects and managing end user support
  • Subject Matter Expertise in respect of the technical aspects of the Retail Banking Customer, Operations and Regulatory Systems
  • Passion for technology and understanding how things work
  • Knowledge or experience in executing corporate real estate projects is an advantage
  • Experience in Degree level education in Computer Science, Information Technology or relevant discipline.
  • Ability to navigate in an international environment, understanding the prime importance of good coordination, having a process and clear communication to operate in the space of a very large and distributed organisation
  • Good interpersonal skill, good organisation, ability to multitask and switch contexts relatively easily
  • Experience in Degree level education in Computer Science, Information Technology or relevant discipline.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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