About Us: Shaping Future Transportation
Based in Kawasaki, Japan, Mitsubishi Fuso Truck and Bus Corporation (MFTBC) is one of Asia's leading commercial vehicle manufacturers, with 89.29% of its shares owned by Daimler Truck AG and10.71% by various Mitsubishi group companies. An icon in the Japanese commercial vehicle industry with a longstanding history of more than 85 years with its Fuso brand, MFTBC manufactures a range of commercial vehicles including light, medium, and heavy-duty trucks and buses, and industrial engines for over 170 markets worldwide. In 2017, MFTBC introduced the eCanter, the first all-electric light-duty truck in series-production and in 2019, the Super Great – Japan’s first heavy-duty truck fitted with Level 2 Automated Driving Support Technology, a benchmark in the Japanese commercial vehicle market. MFTBC operates under the umbrella of Daimler Trucks Asia, together with its partner organization Daimler India Commercial Vehicles (DICV) in India. This strategic unit allows the entities to collaborate on areas such as product development, parts sourcing and production to provide the best value to customers.

By Combining Japanese tradition and the global power of Daimler, Mitsubishi Fuso provides unparalleled experience in a world leading company. This means that you will associate with global business partners every single day.
Moreover, we have a Mobile work policy that gives employees permission to work from home or anywhere within Japan that enables employee to work effectively and comfortably.

About this Position:
Functional Title: Head of Retail Sales, CS, and Customer Experience
Management Level: Manager
Company: Mitsubishi Fuso Truck and Bus Corporation
Location: Kawasaki, Kanagawa, Japan
Assigned Staff: 5-10
Main objective:
The main responsibility of this position is to lead the one of IT team for “Retail Sales, Customer Service and Marketing” in Daimler Trucks Asia / Mitsubishi Fuso Truck and Bus Corporation. The aim of the team is to ensure digital transformation and keep stable operation of the current IT systems. All projects and operation topics are in close collaboration with the business partners and in line with the IT strategy.

Key Tasks:
- Build, train and manage internal and external resources, required for the modernization of the IT landscape with required technical and functional competence
- Drive the modernization of the IT landscape for sales, customer service and Customer Experience in both of Japan and International Market
- Successfully manage and develop internal and external supplier teams with clear performance targets and delivery management structure
- Expectation management for key business partners’ strategy
- Ensure delivery of topics within budget and timeline and transition to responsible line function for application support and maintenance
- Effective supplier management with KPIs