We make real what matters Siemens makes buildings and cities smarter and supplies people with environmentally-friendly energy. We work hand in hand with artificial intelligence and move people from A to B safely. New challenges present themselves every day – and hereby the chance to face them. Join our team of about 303 000 colleagues around the globe and help us creating environments that care. As a pioneer in the global building industry, we as Building Products (BP) Business Unit team change how people live and work in buildings by connecting the digital and the physical world. We combine latest IoT and cloud technology with our year-long know-how and experience on how. In this managerial role, we look for a customer focused person with a broad understanding of customer service and its needs Join our successful team and bring our services to the next level! The role You safeguard and govern the global availability and quality of our Support Services and Trainings towards our stakeholders within the business units and in the regional countries Guide and further develop the internationally distributed TSS Teams - for Tech Product Support and Training – in Milano, Munich and Zug Optimize the workflows with other support locations in the US and China as you have the global governance for local service activities Manage the budget planning and costs of the complete TSS team in the different organizations. Our innovative Production and Media team is also part of the overall responsibilities. Align with the team head for the best possible flow of content and ideas. Furthermore, the role also covers the service side of our security portfolio Continuously further develop the organizational set up and skill sets of TSS, in line with the needs of a successful current and future Building Products business You also act as an escalation and mitigation level for customer complaints and provide solutions where necessary Develop a concept and implement a pre-sales support team to strongly support the successful product launches Hard skills We are looking for a person with a background in customer service within a multinational organization. You are as close as possible to the industrial domain, as this guarantees the right grasp of our products and the corresponding lifecycles and dependencies In terms of leadership capabilities, you can guide a team of 7 direct reports (Team Heads) and indirectly more than 80 employees in 4 locations, including an eight-digit number of budget. Our new job owner still has some development potential in his or her career Your technical background in mechanical- or electronical engineering provides you with an enhanced understanding of the topics, furthermore, enables you to discuss details when necessary Soft Skills Strong (servant) leadership capabilities for your organization. You are a convincing person and have an interest in further developing your people and the framework that surrounds them A Customer first attitude is one of the most important requirements in this role. You are intrinsically motivated to deliver the best service and support to our customers Intercultural awareness to work globally, and the flexibility for global travels (around 20%) Who and where we are Find out why Siemens is chosen every year as one of the most popular employers in Switzerland, and get a first impression of a new working environment and the people who could be your new work colleagues. Video Siemens in Zug www.siemens.ch/employer Your application Siemens takes your privacy very seriously and ensures a high standard of data protection. We are therefore only able to accept applications via our application platform (‘APPLY NOW’ button). Answers to the most frequently asked questions and a contact form can be found at siemens.ch/contact-hr/en. We look forward to receiving your complete application. Siemens is establishing mobile working as a core element of the “new normal”. Wherever possible, “mobile working” is ingrained in our work culture, which promotes self-directed and location flexible work. Siemens promotes equal opportunities. Diversity enriches our company and gives us an advantage. Information for recruitment agencies: Siemens does not accept recruitment agency applications for this position. Thank you for your understanding. Organization: Smart Infrastructure Company: Siemens Schweiz AG, Smart Infrastructure, Global Headquarters Experience Level: Experienced Professional Job Type: Full-time