Head of Technical Support
IT - PARTNERS LIMITEDSheung wanUpdate time: June 13,2020
Job Description
Job Responsibilities:
- To provide technical advice/solution to external customer and internal user
- Responsible to deliver technical implementation and support services
- To manage a dedicated technical team for service delivery, including staff mentoring, performance management,training and development
- To assist in maintaining customer relationship on project and support related matters
- To participate in customer meeting regarding technical proposals, projects and support services
- Liaise with related vendors regarding technical issues/solutions
- Responsible for all technical documentation on project and or support related matters
- Responsible for managing all in-house IT infrastructure and applications systems
- Responsible for managing and scheduling for all technical tasks, both for external customer and internal user
Job Requirements:
- Degree/ Diploma, Major in Computer Science / Information Engineering /Electrical Engineering and related disciplines
- At least 10 years’ experience in IT relevant areas
- Experience in firewall, networking, security endpoint, Open systems O/S, VM, Windows and Cloud related products and solutions, Exchange) and Linux Servers
- Excellent project management skills and experience
- Certain knowledge in applications development and user requirement analysis would be an advantage
- Possession of certain technical qualifications, such as CISSP, CCNP, PMP & MCSE
- Excellent negotiation, interpersonal presentation and people management skills
- Self-initiated, highly motivated, meticulous result-oriented and able to work under pressure
- Work well with sales & technical teams to achieve targets
- Reliable, independent, well-organized and dynamic to cope with fast-paced environment
- Good command of both written and spoken English and Chinese / Mandarin
We offer 5-day work, bank holidays, medical insurance, excellent career prospects & attractive remuneration to the right candidate.
Note: The Information will be treated in strict confidence and solely used for recruitment purposes.
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