Head of Technical Support
IT - PARTNERS LIMITEDSheung wanUpdate time: June 13,2020
Job Description

Job Responsibilities:

  • To provide technical advice/solution to external customer and internal user
  • Responsible to deliver technical implementation and support services
  • To manage a dedicated technical team for service delivery, including staff mentoring, performance management,training and development
  • To assist in maintaining customer relationship on project and support related matters
  • To participate in customer meeting regarding technical proposals, projects and support services
  • Liaise with related vendors regarding technical issues/solutions
  • Responsible for all technical documentation on project and or support related matters
  • Responsible for managing all in-house IT infrastructure and applications systems
  • Responsible for managing and scheduling for all technical tasks, both for external customer and internal user

Job Requirements:

  • Degree/ Diploma, Major in Computer Science / Information Engineering /Electrical Engineering and related disciplines
  • At least 10 years’ experience in IT relevant areas
  • Experience in firewall, networking, security endpoint, Open systems O/S, VM, Windows and Cloud related products and solutions, Exchange) and Linux Servers
  • Excellent project management skills and experience
  • Certain knowledge in applications development and user requirement analysis would be an advantage
  • Possession of certain technical qualifications, such as CISSP, CCNP, PMP &  MCSE
  • Excellent negotiation, interpersonal presentation and people management skills
  • Self-initiated, highly motivated, meticulous result-oriented and able to work under pressure
  • Work well with sales & technical teams to achieve targets
  • Reliable, independent, well-organized and dynamic to cope with fast-paced environment
  • Good command of both written and spoken English and Chinese / Mandarin

We offer 5-day work, bank holidays, medical insurance, excellent career prospects & attractive remuneration to the right candidate.

Note: The Information will be treated in strict confidence and solely used for recruitment purposes.

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