This role leads the Global Collections responsibilities for leading the Process Transformation, Next Generation Collections technology program management, NA Control Utility, and the orchestration of organizational communications. This position will report to the Managing Director for Global Collections and Credit Initiation. This position is a member of the Global Collections/Credit Initiation leadership team and helps to coordinate and drive diverse perspectives towards global standards for the function.

This position also focuses on operational process efficiency and effectiveness opportunities for the Collections portfolios including Cards, Mortgage, Retail Banking and local Consumer Lending in NA and works with global operations teams to develop and implement transformative process changes. Developing relationships and influencing change with key stakeholders including business operations leadership, NA and Global Risk Control teams, Compliance, and Legal are key responsibilities for this Director. Responsibilities also include leading the Collections Risk Control Utility, and cross-portfolio communication, and project management efforts for Global Collections.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Requirements:

• Experience in dealing with stakeholders at senior levels (international experience preferable).
• 10 - 15+ plus years of related experience.
• Bachelor’s degree or equivalent with excellent communication skills.
• Strong understanding of business procedures, financial services, risk industry knowledge.
• Ability to navigate through the global framework, handle conflicting priorities and goals.
• Collections operations experience and knowledge preferred.
• Ability to balance multiple demands and work both independently and as part of a team to develop solutions.
• Ability to understand customer needs and manage expectations.
• Ability to adapt to a rapidly changing environment.

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

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Time Type :Full time

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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