• 1. Ensure the customer experience performance level is complaint with internal and external policies.
  2. Ensure the compliant governance framework is executed cross channels by analysis and quality control over complaint handing process.
  3. Identify improvement opportunities and work with business to improve customer experience performance level
  
  Job Description:
  1. Execute and manage regional & country compliant governance framework and control mechanisms, including tracking & reporting country complaint management procedure, performing as GCB Customer governance contact window & TCF coordinator.
  2. Review and monitor the execution quality and identify improvement opportunities of Centralized Customer relationship management team
  3. Ensure local regulations regarding customer protection and treat customer fairly are complaint:
  4. Manage customer compliant KPI,
  5. Filing internal and external reports related to compliant governance and TCF,
  6. Maintain updated internal policies
  7. Ensure the execution compliant with procedure and policy
  8. Execute new initiatives to improve Customer experiences, such as Client Obsession Program
  9. Manage committees and meetings related to compliant governance, TCF, Customer experience improvement program.
  10. Identify improvement opportunities and work with business to improve customer experience performance level
  11. Training for Customer Complaints and TCF
  
  Education Level:
  1. University and above
  
  Experience:
  1. at least 8 years of in banking related experiences, including customer compliant management & control, process transformation and redesign, complaint handing & branch/call center management.
  2. 2-3 years experiences of reporting and process requests with board of director, senior management committees, and government agents.
  3. 1-2 years of government management experiences is preferred.
  4. Project management experiences is preferred.
• 職務類別 ： 市場調查／市場分析 其他專案管理師
• 休假制度 ： 依公司規定
  
• 上班時段 ： 白天班
  
• 年 7 月 8 日
• 需求人數 ： 1人
• 薪資待遇 ： 面議每月薪資行情表我要申訴
• 工作性質 ： 全職
• 上班日期 ： 一個月內
• 管理人數 ： 不需負擔管理責任
• 出差說明 ： 不需出差

應徵方式

應徵方式