Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team! Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. As a member of the Product Management team, the Customer Engagement Manager will be responsible for various aspects of the entire Product Management cycle of our product, and/or components and feature sets within the product. Your main responsibility will be managing some of the most important customers of Siemens Healthineers, and representing the main interface between the customer and HQ. On a regular cadence you will interact with the customer, either onsite or remote. You will gain deep understanding of the customer needs and workflows, translate these into product requirements and drive the implementation of those into the product. You will advance our product from existing ideas, and help to develop new ideas based on your industry experience and your interaction with customers. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand customer problems, and find innovative solutions for the broader market. You will serve as the voice of the customer in decisions made regarding future products, and control product scope based on a detailed understanding of needs, requirements and resources. You must be able to communicate with all areas of the company. You will work with engineering counterparts to define product release requirements. You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. You will also serve as the internal and external advocate for your product offering, occasionally working with the sales channel and key customers. Key Responsibilities You own the customer relationships with some or our most important customers, from working level to executive level You contribute to driving our business targets by managing customer relationships on a global customer base, and in cross-modality and cross-product settings You achieve high customer satisfaction by ensuring a very close collaboration with the customer You contribute to the strategy, roadmap and portfolio planning of the Medicalis product portfolio You understand the customer needs and workflows and translate these into product requirements You drive the realization of the customer needs into product functionalities throughout the complete product management cycle. In this process you work very closely with and provide leadership to R&D, implementations, customer success management, business management and regional organizations. You foster agile SW development methodology, and constantly aim to improve our agile processes You plan and execute customer engagement feedback activities, product validation, and formal customer use and usability tests You present new products, product enhancements, and business cases at stakeholder meetings throughout the organization (working level to management level) Key Requirements You have a strong knowledge of the healthcare industry, imaging technologies and clinical IT, and internal processes of healthcare providers Multiple years of experience in product management in an agile process environment You have a solid track-record of working in and leading cross-functional teams, ideally within product management or related areas Demonstrated track record of being a self-starter with the ability to drive topics to completion and a propensity to think outside the box to solve simple and complex problems creatively. Excellent communication skills. Ability to translate complex healthcare, clinical, and technical workflow concepts to lay persons. Ability to travel up to 30% of the time, primarily within the USA and Canada. Some international travel may also be required. Ideal candidate has a minimum 10 years’ experience providing end user support, software development, or product definition in an IT/software/computer-related field in a healthcare environment. Bachelor’s degree in technical field Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law. Accommodations may be requested for certain medical or religious reasons. If you choose to submit an accommodation request it should be submitted within 3 business days of receiving a verbal offer. Details on how to submit approval will be provided by your recruiter. An accommodation approval must be confirmed prior to your start date. A start date cannot be confirmed until the accommodation has been reviewed. An accommodation is based on your role. If you are a currently a Siemens Healthineers employee with an existing approved accommodation, it will need to be re-evaluated prior to starting a new role. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. 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